# Members and roles

> How to invite members to your organization, what each role can do, and how to leave or switch organizations.

You invite members by email from **Settings** > **Members**. An invitation link is valid for 7 days. You choose the person's role when you invite them.

## Before you begin

- Owners and admins can invite people and change roles.
- Each plan has a limit on how many people can be in an organization. Invitations waiting for a reply count too.

| Plan | Members |
| --- | --- |
| Free | 3 |
| Standard | 10 |
| Pro | Unlimited |

## Roles

| Role | What it can do |
| --- | --- |
| Owner | Manage everything in the organization (including changing owners and deleting the organization) |
| Admin | Manage member invitations and role changes, plans and billing, and the audit log |
| Member | Edit data such as sites, keywords, and competitors |
| Viewer | View data. Can't edit |

| Action | Owner | Admin | Member | Viewer |
| --- | --- | --- | --- | --- |
| View data | Yes | Yes | Yes | Yes |
| Edit sites, keywords, and competitors | Yes | Yes | Yes | - |
| Send on LINE and use the emergency stop | Yes | Yes | Yes | - |
| Invite members and change roles | Yes | Yes | - | - |
| Plans and billing, and buying extra credits | Yes | Yes | - | - |
| View the audit log | Yes | Yes | - | - |
| API keys, connections, and LINE Official Account connections | Yes | Yes | - | - |
| Change the organization icon | Yes | Yes | - | - |
| Delete the organization | Yes | - | - | - |

No one can change their own role. Only an owner can change an owner's role or make someone else an owner.

## Invite someone

1. Open **Settings** from the account menu (at the bottom of the left navigation).
2. Open **Members**.
3. In **Invite members**, enter the **Email** and the **Role** (Admin, Member, or Viewer), then select **Send invite**.

The person gets an email titled "Invitation to (organization name)". If it doesn't arrive, you can give them the link directly with **Copy invite link** in the **Pending invitations** list. If you invite the same email address again, the earlier invitation is revoked.

## If you were invited

1. Open the link in the email and select **Sign in to join**.
2. Log in with the email address that was invited. (If you're new, your account is created right away.)
3. Select **Join**.

If you log in with a different email address, you see "This invitation was sent to a different email address".

## Change a role or remove a member

- Change a role in the **Role** column of the **Members** list.
- When an owner selects **Owner**, a confirmation screen appears. Select **Make owner**. You can have two or more owners.
- When you remove someone, they lose access to the organization. To let them back in, invite them again.

## Change the organization icon

Owners and admins can choose and crop an organization image in the same way as a personal profile image.

1. Open **Settings** > **General**.
2. Under **Organization icon**, select **Upload image** and choose a PNG, JPEG, or WebP image.
3. Drag to reposition the image, adjust its size with the slider, and select **Save**. The area inside the square becomes the icon.

The saved image appears in the organization menu and switcher. **Remove image** restores the organization's initials. Closing the crop dialog with **Cancel** leaves the saved image unchanged.

## Leave or switch organizations

- You can leave from **Leave organization** in **Settings** > **General**. If there is only one owner, that owner can't leave.
- If you belong to several organizations, select your icon at the bottom of the left navigation to open the account menu, point to the current organization, then select the organization to switch to. You can also choose it under "Switch organization" in search (⌘K).
- In the same place, **Create organization** creates a new organization. On the Free plan, one person can be the owner of up to 10 organizations.