Take event bookings on LINE

On the Events tab, you create time slots with capacity and take bookings from LINE friends (reservations). Friends book on a LINE MINI App page and can join a waitlist when a slot is full. You can also approve applications before confirming them, or use the same slots across several accounts. Confirmations, promotions from the waitlist and reminders before the start are sent as LINE messages.

Before you begin

• You need a LINE MINI App (Connect a LINE Official Account, “Set up a LINE MINI App”). For an account without one, you can create events, but friends can’t book them.
• Members and above create and change events, approve bookings and cancel them. People with Assignments to specific accounts don’t see the Events tab.

Create an event

1. In LINE management, open the Events tab and click New event.
2. Enter an Event name and choose the Primary account. Friends don’t see the name.
3. To take bookings from friends of other accounts in the same slots, choose them under Shared accounts (it appears when you’ve connected two or more accounts). The chosen accounts share capacity and bookings.
4. Enter the Title, Description and Place that friends see.
5. Under Times and capacity, enter Starts, Ends (optional) and Capacity for each slot. Click Add slot for more slots. Times are in Japan time.
6. Under Bookings, set approval, the waitlist, the cancellation deadline, the reminder and the tag (see “Booking rules” below).
7. Check the text of the LINE messages.
8. Turn on Take bookings and save.

After saving, click Copy URL on the event to copy the booking page URL, and share it with friends in a broadcast, a rich menu and so on.

Booking rules

Each friend books one slot per event. To change the time, a friend cancels and books again. For events with shared accounts, the same LINE user and friends linked as the same customer can’t book twice, even from different accounts.

LINE messages

Friends get a LINE message at these times. Leave a text empty and nothing is sent at that time. {name} becomes the friend’s name. Every message gets the event title, time, place and a link to check the booking added below it.

When awaiting approval and When rejected appear when Approve applications before confirming bookings is on.

View, approve and cancel bookings

1. Click Bookings on the event.
2. Each slot lists the people who booked, the people pending approval and the people on the waitlist. If there are many, click Show more for the rest.
3. For events that need approval, click Approve or Reject on each Pending approval application. Approving sends the confirmation and adds the tag and the reminder. Rejecting sends the rejection message, and if a seat frees up, the next person on the waitlist is promoted.
4. On the day, change Status to Attended or No-show to keep a record.
5. To cancel a booking, click Cancel booking. The friend gets a cancellation message, and if a seat frees up, the next person on the waitlist is promoted.

When you raise the capacity, the open seats also go to people on the waitlist, oldest first. Slots with bookings can’t be removed, and capacity can’t go below the number booked. Deleting an event also deletes its slots and bookings (friends aren’t notified).

Booking as a friend

Friends open the URL in LINE and choose a time on the booking page.

• They book an open slot with Book, or a full slot with Join waitlist.
• After booking, they can click Cancel booking or Leave waitlist on the same page. After the cancellation deadline, they can’t cancel.
• People on the waitlist see their place in line.
• For events that need approval, friends see Awaiting approval after applying, and get a confirmation on LINE once it’s approved.

Limits